Welcome to TutorGlow! Your use of our services, including the services we make available through this website(tutorglow.com) and any materials, software or services offered by us in connection with this Site (the ‘Services’) is governed by these terms of service (the ‘Terms of use’ or ‘Terms of Service’), so please carefully read them before using the Services.
In order to use the Services, you must first agree to these Terms. If you are registering for or using the Services on behalf of an organization or individual, you are agreeing to these Terms for that organization or individual and promising that you have the authority to bind that organization or individual to these Terms. In that case, ‘you’ and ‘your’ will also refer to that organization or individual, wherever possible.
You acknowledge and agree that, by accessing or using the site or services, searching for a tutor via the site or services, or by posting any content on the site or through the services, you are indicating that you have read, and that you understand and agree to be bound by these terms of service, whether or not you have registered via the site. If you do not agree to these terms of service, then you have no right to access or use the site, services or collective content. If you are using the website, or Services then these Terms of Service are binding between you and TutorGlow.
TutorGlow provides an online platform that allows Tutors and Individuals seeking tutoring or educational services (Students) to connect with one another with the goal of allowing Tutors to offer tutoring or educational services (tutoring classes) to Students. Through our Services, site and Software, we enable users to connect with tutors who provide live, one-to-one instruction, tutoring and learning services in our proprietary online classrooms (Tutoring Sessions).
The site and services can be used to facilitate the Students to enroll for plans or Courses. Such Courses are included in Listings on the Site and Services by TutorGlow. You may view Listings as an unregistered visitor to the Site and Services; however, if you wish to enroll for the tutoring plans or for Courses, you must first register to create account in TutorGlow.
TutorGlow, reserves the right to change the prices, at its sole discretion, we can modify and change the prices, at any time and without prior notice. If we change the prices of any plans or courses, we will post the modification on the site (tutorglow.com/plans).
By using the Site or Services, you agree to comply with and be legally bound by the terms and conditions of these Terms, whether or not you become a registered user of the Services. These Terms govern your access to and use of the Site and Services and all Collective Content and constitute a binding legal agreement between you and TutorGlow.
Registration
By purchasing tutoring services on this Site, Users must be over 13 years of age to use the Services, and children under the age of 13 cannot use or register for the Services. In the case of a User who is a minor, then their parent’s or legal guardian’s can purchase the tutoring services. If you are a parent or guardian and you provide your consent to your child's registration with the Services, you agree to be bound by these Terms with respect of your child’s use of the Services.
In order to use the Services, you will be required to register as a user and to provide us with personally identifiable information, including your name, country of residence, time zone, email address, phone number, username and password (‘Login Credentials’). Registering for the Services is free of charge but to receive help from tutors you may need to pay applicable fees if available.
You agree to provide true, accurate, current and complete information about yourself. If we believe that such information is untrue, inaccurate, or incomplete, we reserve the right to suspend or terminate your account and refuse any and all use of the Services.
The information you provide to us during the registration process will help us in offering content, customer service, and network management. For additional information on how we use your information.
You’re solely responsible for maintaining the confidentiality of your account, username and password and for all activities associated with your account or username. You must notify us immediately of any unauthorized use of your account and any other breach of security. However, we will never share your personal and account information.
Each User may have only one active User Account at any given time for this Site. You agree not to use another User's user name and password to access the Site, or to provide your User Account information to another User or third party to access the Site.
You agree not to use multiple accounts at any time, (or) not to use the account, username, or password of another Authorized user at any time, nor to disclose your password to any third party.
You agree you will not sell or share or otherwise transfer your membership or any membership rights. You must notify the TutorGlow immediately if any unauthorized use of your account or any other breach of security.
You agree that we may record all or any part of any Tutoring Sessions (including voice chat communications) for quality control or other purposes and for use by the students for their own revision. We reserve the right to review the Tutoring Sessions for any purpose.
You agree that you will treat the tutors with respect and not use obscenities in the classroom, make threats, or discuss matters other than those directly related to the academic subject for which you seek help.
You agree that you will not disclose any information to a Tutor that could be considered personally identifiable information including any information that could be used to identify or locate you.
You agree not to share or exchange personal information (email, phone numbers, skype Id’s, address, social network IDs etc.) to any other Authorized users (with tutors).
You agree that you will not solicit any such information from any tutor, and agree that if any tutor ever discloses such information to you, asks you for any personal information, or suggests any offline meeting or conversation, you agree to immediately report this to us by phone and in writing.
We do provide restricted information to your Tutors to enable them to provide you a better service. You are NOT required to provide your personally identifiable information.
TutorGlow has the right to terminate your account for any of the above reason at our solve discretion without notice and without liability.
Tutors are made available as per the service hours of the program, though you might not always get a tutoring session due to the following reasons:
By using the Site or Services, TutorGlow is not liable for any damages and losses incurred by the Users arising from cooperation or interactions between the Users within the Services.
You agree that any legal remedy or liability that you seek to obtain for actions or omissions of other Members or other third parties will be limited to a claim against the particular Members or other third parties who caused you harm.
You agree not to attempt to impose liability on or seek any legal remedy from TutorGlow with respect to such actions or omissions.
TutorGlow is not liable for potential settlements between the Users, created in the result of using the Services or its individual services, nor is it liable for potential settlements with tax bodies appropriate for the Users, arising from cooperation between the Users.
Subject to your compliance with these Terms, TutorGlow grants you a limited, non-exclusive, non-transferable license, to access and view any TutorGlow Content solely for your personal and non-commercial purposes and access and view any Member Content to which you are permitted access, solely for your personal and non-commercial purposes. You have no right to sublicense the license rights granted in this section.
You will not use, copy, adapt, modify, prepare derivative works based upon, distribute, license, sell, transfer, publicly display, publicly perform, transmit, broadcast or otherwise exploit the Site, Services, or Collective Content, except as expressly permitted in these Terms. No licenses or rights are granted to you by implication or otherwise under any intellectual property rights owned or controlled by TutorGlow or its licensors.
All trademarks, service marks, logos and designs used by TutorGlow in providing the Services, whether registered or unregistered, are owned by TutorGlow or other third parties. You may not use or display any trademarks, service marks, logos or designs owned by TutorGlow or its affiliates without our prior written consent.
You shall not upload to, distribute through, or otherwise publish through the site or the Services any content that you do not have the right to transmit or that is libelous, defamatory, obscene, pornographic, threatening, invasive of privacy or publicity rights, abusive, illegal, otherwise objectionable, or that could constitute or encourage a criminal offense, violate the rights of any party, or otherwise give rise to liability.
We distribute subject content, and other animations and we reserve the right to display and promote the content or other information on our Web site to you in any manner we choose in our sole and absolute discretion. In addition, the TutorGlow web site allows you and other third parties to post comments, give feedback concerning the services offered, our tutors, and subject content distributed by us.
You acknowledge and agree that TutorGlow own all legal right, title and interest in and to the Services and that the Services are protected by copyrights, trademarks, patents, or other proprietary rights and laws. Whether those rights happen to be registered or not, all of those rights may exist.
TutorGlow respects copyright law and expects its users to do the same. It’s our policy to terminate in appropriate circumstances the TutorGlow Accounts of Members or other account holders who repeatedly infringe or are believed to be repeatedly infringing the rights of copyright holders.
Your own noncommercial personal or educational purposes provided that, any permitted copies retain any confidentiality, copyright or trademark notices, and you will not modify any of the Company Content. You acknowledge that except for the limited rights set forth above, you do not acquire any intellectual property right or license in the site, the Company Content or the Services.
TutorGlow respects copyright law and expects its users to do the same. It is TutorGlow policy to terminate in appropriate circumstances the TutorGlow Accounts of Members or other account holders who repeatedly infringe or are believed to be repeatedly infringing the rights of copyright holders.
THE COMPANY CONTENT, THE SITE, THE SERVICES AND EACH PORTION THEREOF ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT POSSIBLE PURSUANT TO APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE SITE, THE COMPANY CONTENT, THE SERVICES AND EACH PORTION THEREOF, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR OTHER VIOLATION OF RIGHTS. WE DO NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE, VALIDITY, ACCURACY, OR RELIABILITY OF, OR THE RESULTS OF THE USE OF, OR OTHERWISE RESPECTING, THE COMPANY CONTENT, THE SITE, THE SERVICES, EACH PORTION THEREOF OR ANY THIRD PARTY SITES.
TUTORGLOW MAKES NO WARRANTY OR REPRESENTATIONS THAT: (i) THE SITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (ii) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE WEBSITE WILL BE ACCURATE OR RELIABLE; (iii) THE QUALITY OF ANY PRODUCTS, SERVICES, CONTENT, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED FROM TUTORS WILL MEET YOUR EXPECTATIONS OR REQUIREMENTS; OR (iv) ANY ERRORS IN THE SITE WILL BE CORRECTED.
NEITHER TUTORGLOW, ITS AFFILIATES, NOR ANY OF THEIR RESPECTIVE EMPLOYEES, SHAREHOLDERS, AGENTS, THIRD-PARTY CONTENT PROVIDERS OR LICENSORS, WARRANT THAT THE SITE WILL BE UNINTERRUPTED OR ERROR FREE; NOR DO THEY MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SITE, OR AS TO THE ACCURACY, RELIABILITY OR CONTENT OF ANY INFORMATION, SITE, OR MERCHANDISE PROVIDED THROUGH THE SITE. IT IS YOUR RESPONSIBILITY TO EVALUATE THE ACCURACY AND COMPLETENESS OF ALL INFORMATION, OPINIONS AND OTHER MATERIAL ON THE SITE OR ANY SITES OR SERVICES WITH WHICH IT IS LINKED.
YOU ASSUME ALL RISK FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM OBTAINING ANY CONTENT FROM THE SITE, INCLUDING ANY DAMAGES RESULTING FROM COMPUTER VIRUSES.
YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF THE SERVICES ARE AT YOUR SOLE RISK AND THAT THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” PRICE INFORMATION AND CONTENTS OR FEATURES OF THE SITE IS SUBJECT TO CHANGE WITHOUT NOTICE.
YOU UNDERSTAND AND AGREE THAT TUTORGLOW HAS NO CONTROL OVER THE ACTS OR OMISSIONS OF ANY USER ON OR OFF THE SITE AND THAT TUTORGLOW MAKES NO REPRESENTATIONS OR WARRANTIES ABOUT THE QUALITY OF THE SERVICES PROVIDED BY ANY USER.
YOU UNDERSTAND AND AGREE THAT TUTORGLOW IS NOT RESPONSIBLE FOR THE PERFORMANCE OR CONDUCT, WHETHER ON OR OFF THE SITE, OF ANY USER. AS SUCH, TUTORGLOW EXPRESSLY DISCLAIMS, AND EACH USER EXPRESSLY RELEASES TUTORGLOW FROM, ANY AND ALL LIABILITY WHATSOEVER FOR ANY CONTROVERSIES, CLAIMS, SUITS, INJURIES AND/OR DAMAGES ARISING FROM AND/OR IN ANY WAY RELATED TO THE SITE, INCLUDING WITHOUT LIMITATION ANY ACTS AND/OR OMISSIONS OF USERS ON OR OFF THE SITE.
USERS OF THE SITE TRANSACT BETWEEN THEMSELVES. TUTORGLOW WILL NOT BE INVOLVED IN ANY USER INTERACTIONS. TUTORGLOW IS NOT RESPONSIBLE FOR DISPUTES, CLAIMS, LOSS, INJURY, OR DAMAGE OF ANY KIND THAT MIGHT ARISE DURING AND AFTER USER INTERACTION.THE SITE OFFERS A MARKETPLACE FOR THOSE SEEKING TUTORING SERVICES TO CONNECT WITH THOSE SEEKING TO PROVIDE TUTORING SERVICES.
THE LIMITATIONS ON THE COMPANY’S LIABILITY TO YOU IN THIS SECTION SHALL APPLY WHETHER OR NOT THE COMPANY HAS BEEN ADVISED OF OR SHOULD HAVE BEEN AWARE OF THE POSSIBILITY OF ANY SUCH LOSSES ARISING.
SOME STATES AND JURISDICTIONS MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. IN NO EVENT SHALL THE COMPANY’S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE) EXCEED THE TOTAL AMOUNT YOU HAVE PAID TO TUTORGLOW FOR ITS SERVICES IN THE PAST 12 MONTHS OR THE AMOUNT OF ONE HUNDRED DOLLARS ($100.00), WHICHEVER IS GREATER.
You agree to indemnify, defend, and hold harmless TutorGlow and its subsidiaries, affiliates, shareholders, officers, directors, agents, licensors, suppliers, other partners, employees, and representatives from and against any and all claims, demands, causes of action, losses, expenses, damages and/or liabilities, including reasonable attorney's fees and court costs, incurred by TutorGlow in any way related to (a) your breach of the Terms, (b) your use of the Services, (c) your violation of applicable laws, rules or regulations in connection with the Services, or (d) your Content, including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgments, litigation costs and attorneys’ fees, of every kind and nature.
TutorGlow reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by Users, and you shall not, in any event, settle any claim or matter on behalf of TutorGlow without the written consent of TutorGlow.
You acknowledge and agree that TutorGlow (i) is not responsible for the availability of Third Party Sites, and do not endorse and are not liable for any content, advertising, products, services or other materials on Third Party Sites. (ii) is not responsible for the availability or accuracy of such Third Party Materials or the products or services on or available from such Third Party Materials; (iii) has no liability to you or any third party for any harm, injuries or losses suffered as a result of your access to or use of such Third Party Materials; and (iv) does not make any promises to remove Third Party Materials from being accessed through the Services.
TutorGlow may utilize third party consumer reporting agencies that perform, among other things, criminal background checks, sex offender registry checks, motor vehicle records checks, credit checks, and identification verifications (‘consumer reports’). TutorGlow does not endorse or make any representations or warranties regarding the reliability of such consumer reports or the accuracy, timeliness or completeness of any information in the consumer reports. TutorGlow does not independently verify information in the consumer reports.
The Services may incorporate certain third party software (“Third Party Software”), which is licensed subject to the terms and conditions of the third party licensing such Third Party Software. Nothing in these Terms limits your rights under, or grants you rights that supersede, the terms and conditions of any applicable license for such Third Party Software.
You may find links to other websites (Third Party Sites) or resources on the Site. You acknowledge and agree that TutorGlow is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products, or other materials on or available from such sites or resources.
TutorGlow will not be responsible or liable, directly or indirectly, for any actual or alleged damage or loss caused by or in connection with use of or reliance on any such content, goods or services available on or through any third party sites or resource.
This Agreement shall be governed by and construed in accordance with the substantive laws, without regard to choice of law rules, of the State of Illinois.
The laws of the State will govern these Terms of Use, as well as any claim that might arise between you and us, without regard to any conflict of law provisions. All parties to these terms of use waive their respective rights to a trial by jury. The exclusive means of resolving any dispute or claim arising out of or relating to these Terms of Use (including any alleged breach thereof).
You may not under any circumstances commence or maintain against the Company any class action, class arbitration, or other representative action or proceeding. Any proceeding to enforce this arbitration agreement, including any proceeding to confirm, modify, or vacate an arbitration award, may be commenced in any court of competent jurisdiction.
Publish, post, upload, distribute or disseminate any profane, defamatory, infringing, hateful, distasteful, obscene or unlawful topic, name, information, materials or content. If any provision of the Terms is held invalid by any law or regulation of any government, or by any court or arbitrator, the parties agree that such provision will be replaced with a new provision that accomplishes the original business purpose, and the other provisions of the Terms will remain in full force and effect.
These Terms and your use of the Services will be interpreted in accordance with the laws. You and we agree to submit any dispute arising under these Terms to the personal jurisdiction of a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party's copyrights, trademarks, trade secrets, patents, or other intellectual property rights.
You may only use the Company Content, Software, and the Services for lawful purposes. You are solely responsible for the adherence to any and all laws pertaining to your use of the Services. You shall not upload to, distribute through, or otherwise publish through the site or the Services any content that you do not have the right to transmit or that is libelous, defamatory, obscene, pornographic, threatening, invasive of privacy or publicity rights, abusive, illegal, otherwise objectionable, or that could constitute or encourage a criminal offense, violate the rights of any party, or otherwise give rise to liability.
You agree to safeguard the Company Content and the Services (collectively, Proprietary Information) and to prevent the unauthorized, negligent or inadvertent use or disclosure thereof. You will not, without our prior written approval, directly or indirectly, use or disclose the Proprietary Information to any person or business entity except for a limited number of your employees who are on a need-to-know basis and who agree in writing to be bound by the restrictions on use and disclosure set forth in these Terms.
You agree that you will not in any way: (i) interfere with the ability of others to access or use the Services; (ii) claim a relationship with or to speak for any individual, business, association, institution, or other organization for which you are not authorized to claim such a relationship; or (iii) interfere with or disrupt the Services.
TutorGlow may offer free or discounted trials of tutoring services and promotional pricing for tutoring services. Such trials and promotional pricing may have the certain restrictions such as, first time users, limited duration, Specific subjects etc. (Or)
TutorGlow may offer trial period or trial sessions during which Authorized users may use the services to receive limited services from tutors for the time period specified in the promotional offer (Trial Period). In order to use or continue the services post trial period (or post trial sessions), you will required to purchase the tutoring plans(packages) which is/are available in the website (tutorglow.com/plans)
TutorGlow reserves the right, in the sole discretion, to revoke any lesson services time made available to you or purchased by in connection with a trial period if it believes that you have created multiple accounts via the services.
To try a trail session, we may ask your personal information. To get a free trial session you need to provide your basic personal information. Also, The Trial sessions are time limited.
Tutors are made available as per the service hours of the program, though you might not always get a free trial session due to the following reasons:
In that case, To get immediate help you might need to register and purchase any of the available tutoring plans.
We won’t provide any trial (free) solutions in question and answer section.
In question and answer section, you agree that sometimes, we might need 48 hours to send your solutions to you, but we will try to send solutions or respond as soon as possible
In order to pay for tutoring Services purchased via the Site and Services, Students must have age of 13 years or above. Users must purchase valid tutoring plan before connecting with a Tutor. Students under 13 must get a parent and/or guardian to provide payment information and purchase the tutoring plans (packages) on their behalf.
You agree to pay all fees, for any purchases you make in the Tutorglow, If your payment method is declined and you receive the services, you agree to pay all amounts due upon demand by us. If you have not yet received the or services, we will cancel your order.
The purchased and remaining hours will be available in your account for tutoring sessions until the end of the validation date (Validity). Any unused hours in your account will not ‘Added’ (roll over) to the next month. Unless we (TutorGlow) provides the extra validity when you have purchased.
While enrolled in a Plan, you may purchase additional hours at a fixed rate without upgrading or your plan, or changing your billing date. Add on Hours also do not ‘Added’ from one month to the next and are available for use only during the Validity dates in which you purchased the Add on Hours
If you need an extra validity you need to contact our customer, so that they will help you to extend the validity. Or To extend the validity you just need to purchase minimum available tutoring plan in our site so that you will get extra validity along with the hours (Remaining hours + Newly purchased hours). You can upgrade your plan anytime by contacting our customer care.
You can cancel your Plan at any time. If you cancel your Plan, any remaining hours available in your account can be used within the validity period. No refunds, reimbursements or other credits will be issued for unused hours.
TutorGlow, reserves the right to change the prices, at its sole discretion, we can modify and change the prices, at any time and without prior notice. If we change the prices of any plans or courses, we will update or post the revised prices on the site (tutorglow.com/plans).
In Question answer section, One question help just for $1 from Grade (class) 1 to 8th and $2 per question for above grade(class) 9th.
Once you're confirmed enrolment transaction is complete you will receive a confirmation email summarizing your confirmed enrolment with the purchased plan details.
Modifications to the service
We reserve the right to add, change or eliminate features, pricing, nomenclature and other aspects of the Services and make other changes at any time and these Terms will continue to apply to the Services as modified. We reserve the right at any time and from time to time to modify or discontinue, temporarily or permanently, the site or the Services (or any part thereof) with or without notice. You agree that we will not be liable to you or to any third party for any such modification, suspension, or discontinuance of the site or the Services.
TutorGlow reserves the right, at its sole discretion, to modify the Site or Services or to modify these Terms, at any time and without prior notice. By continuing to access or use the Site or Services after we have posted a modification on the Site or that have provided you with notice of a modification, you are indicating that you agree to be bound by the modified Terms. If the modified Terms are not acceptable to you, your only recourse is to cease using the Site and Services.
TutorGlow is constantly innovating in order to provide the best possible experience for its Users. You acknowledge and agree that the form and nature of the Services which TutorGlow provides may change from time to time without prior notice to you, subject to the terms in its Privacy Policy. Changes to the form and nature of the Services will be effective with respect to all versions of the Services; examples of changes to the form and nature of the Services include without limitation changes to fee and payment policies, security patches, added functionality, automatic updates, and other enhancements. Any new features that may be added to the website or the Services from time to time will be subject to these Terms, unless stated otherwise.
TutorGlow, reserves the right to change these Terms of Use, at its sole discretion, to modify these User Terms of Service, at any time and without prior notice. If we modify these User Terms of Service we will post the modification on the Site We will also update the "Last Updated" date at the top of these Terms.
The most current version of these Terms of Use can be reviewed by clicking on the “Terms of Use” located at the bottom of the pages of the TutorGlow Website (tutorglow.com). The most current version of the Terms of Use will supersede all previous versions.
By continuing to access or use the Site or Services after we have posted a modification on the Site or have provided you with notice of a modification, you are indicating that you agree to be bound by the modified User Terms of Service. If the modified User Terms of Service are not acceptable to you, your only recourse is to cease using the Site and Services.
TutorGlow reserves the right to suspend and/or terminate any user with or without notice at any time in its sole discretion, for any reason or no reason. You agree that, if you are suspended and/or terminated, you will make no further use of the Site after termination or during suspension.
You may terminate these Terms at any time by canceling your account on the Services. You will not receive any refunds if you cancel your account.
You agree that TutorGlow, in its sole discretion and for any or no reason, may terminate your account or any part thereof. You agree that any termination of your access to the Services may be without prior notice, and you agree that TutorGlow will not be liable to you or any third party for such termination.
Upon any termination of the Services or your account these Terms will also terminate, but all provisions of these Terms which, by their nature, should survive termination, shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, and limitations of liability.
In the event of termination or expiration of these Terms, the following sections of these Terms shall survive: all provisions regarding ownership of intellectual property, indemnification, disclaimer of warranties and limitations of liability, Consequences of Improper Conduct, Fraud or Abuse, the provisions of this section which, by their nature apply after termination, and the General provisions below.
All licenses granted under these Terms terminate immediately at the end of your subscription period. You agree that upon the termination of these Terms, we may delete all information related to you on the Services and may bar your access to the site and use of the Services. Upon the termination of these Terms you will immediately destroy any downloaded or printed Company Content.
You agree that TutorGlow reserve the right to terminate or restrict your use of our service, without notice, for any or no reason whatsoever.
If you would like to cancel your plan for any reason, you may do so by contacting our customer service team on chat or you can send a mail to info@tutorglow.com. When you cancel your subscription, we will stop renewal on your account, any unused time in your account will be good until your subscription end date after which your account will expire and be non-refundable.
If you decide to cancel the account within 30 days of your sign up, we will process refund for unused time (hours) left in your account. Full Refund if service used for less than 2 hours, 50% refund if service is used up to 5 hours and no refund will be offered beyond 5 hours of usage.
No refunds will be issued if you cancel your account after your first 30 days. Please note that for security reasons we process refund requests only by phone and chat support. You need to call us or get in touch with us on chat between 3pm - 1am EST (Monday - Friday).
In Question and Answer section, If our tutors not able to answer your questions, you can ask different (other) questions. Else we will return your unsolved questions amount.
You may choose to or we may invite you to submit comments or ideas about the Services, including without limitation about how to improve the Services or our products. By submitting any feedback, you agree that your disclosure is gratuitous, unsolicited and without restriction and will not place TutorGlow under any fiduciary or other obligation, and that we are free to use such feedback without any additional compensation to you, and/or to disclose such feedback on a non-confidential basis or otherwise to anyone.
Additionally, in connection with your receipt of Lesson Services, you may have the opportunity to leave feedback and make comments about your experience with the Tutor with whom you have interacted (‘Tutor Reviews’). TutorGlow advises you to exercise caution and good judgment when leaving such comments. Once you submit your comments to via the Site you may not be able to go back and edit your comments, and such comments will be publicly viewable via the Site.
You acknowledge and agree that all Feedback you give us will be the sole and exclusive property of TutorGlow and you hereby irrevocably assign to TutorGlow and agree to irrevocably assign to TutorGlow all of your right, title, and interest in and to all Feedback, including without limitation all worldwide patent, copyright, trade secret, moral and other proprietary or intellectual property rights therein, and waive any moral rights you may have in such Feedback. At TutorGlow request and expense, you will execute documents and take such further acts as TutorGlow may reasonably request to assist TutorGlow to acquire, perfect, and maintain its intellectual property rights and other legal protections for the Feedback.
The Services are provided in accordance with our Privacy Policy, which can be found at tutorglow.com/privacy-policy. You agree to the use of your Content and personal information in accordance with these Terms and our Privacy Policy.
By using the Services, you consent to receiving electronic communications from TutorGlow. These communications will include notices about your account (e.g. receiving e-mails and other transactional information) and information concerning or related to our Services, such as featured content or other announcements.
You may review your personal information and request changes to be made to your personal information at any time either through your Profile or by contacting us.
TutorGlow reserves the right to report any activity that it suspects violates any law or regulation to appropriate law enforcement officials, regulators, or other governmental officials.
These Terms, together with our Privacy Policy, and Pricing Terms, constitutes the entire agreement between the parties relating to the Services and all related activities. These Terms shall not be modified except in writing signed by both parties or by a new posting of these Terms issued by TutorGlow. If any part of these Terms is held to be unlawful, void, or unenforceable, that part shall be deemed severed and shall not affect the validity and enforceability of the remaining provisions.
The failure of TutorGlow to exercise or enforce any right or provision under these Terms shall not constitute a waiver of such right or provision. Any waiver of any right or provision by TutorGlow must be in writing and shall only apply to the specific instance identified in such writing. You may not assign these Terms, or any rights or licenses granted hereunder, whether voluntarily, by operation of law, or otherwise without our prior written consent.
TutorGlow shall have no liability of any nature, whether in contract, or otherwise, for any losses whatsoever and howsoever caused, from or in any manner connected with any of the Services provided by us. You agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of the information provided by us, including any intellectual property rights of TutorGlow or any person firm or corporation having posted information for availability through the Services provided by us.
You agree that in the event Your post or Your information violates any provision of this Terms, We shall have the right to refuse to provide You or any person acting on Your behalf, access to the Site and terminate and/ or suspend your access if applicable in the future.
TutorGlow has the right to terminate your account for any of the above reason at our solve discretion without notice and without liability.
If you have any questions about these Terms or if you wish to make any complaint or claim with respect to the Site or the Services, please contact us at: info@tutorglow.com.